An international courier service is an express shipping solution that delivers parcels quickly and securely from Thailand to worldwide destinations through global carriers such as UPS and DHL.

This service uses air transportation (Air Express) to ensure fast delivery times, with full tracking visibility at every step from origin to destination.

It is ideal for:
• Small to medium-sized parcels
• Lightweight shipments
• Small quantities
• Urgent international deliveries

Suitable for shipping:
• Personal belongings
• Important documents
• Gifts and souvenirs
• E-commerce products
• Online store orders

Every shipment can be tracked in real time, allowing both sender and recipient to monitor delivery progress until the parcel safely arrives at its destination.

You do not need to apply for membership to use our service.
Individual customers can ship immediately by presenting a valid identification document:

• • National ID card
  • Passport Our

experienced team will assist you by:

• • Verifying shipment details (item type, quantity, and weight)
  • Checking shipping eligibility according to international regulations
  • Preparing the Air Waybill
  • Professionally packing your items according to international courier standards
  • Advising on accurate product declaration to prevent customs delays

Once completed, your parcel will be dispatched through the global logistics networks of UPS or DHL and can be tracked throughout the entire delivery process.
We make international shipping simple, secure, and stress-free.

To ensure smooth customs clearance and fast international delivery, accurate and complete information is essential.

Required Sender Identification

• • National ID card or Passport

Required Sender & Recipient Details

• • Full name (First and Last Name)
  • Complete address in English
  • Postal code (extremely important for delivery accuracy)
  • Contact phone number for both sender and recipient

Providing correct details helps:

• • Prevent customs clearance issues
  • Avoid shipment returns
  • Reduce delivery delays
  • Ensure smooth processing within UPS and DHL systems

Accurate documentation is one of the most important factors in successful international shipping.

Many customers assume that international shipping costs are based solely on the actual weight of a package. However, UPS and DHL calculate shipping fees by comparing two types of weight and charging based on the higher value.

Actual Weight

• • This is the physical weight of the package, including both the product and its packaging.

Volumetric Weight (Dimensional Weight)

• • Calculated from the package dimensions using the formula:

Length × Width × Height ÷ 5000 (cm)

Final Chargeable Weight

• • Shipping costs are based on the greater of the two weights:
    • Actual Weight
    • Volumetric Weight
  • Example: A large but lightweight package may cost more than expected because it occupies more space on the plane.

Pro Tip for Exporters:

• • Reduce box size where possible
  • Use efficient packaging to lower volumetric weight
  • Double-check measurements before shipping to avoid unnecessary high costs

Counterfeit goods or products that infringe intellectual property rights are generally prohibited from international shipping and may be refused by carriers or authorities

What Happens If Counterfeit Items Are Detected?
If imitation or copyright-infringing products are found during inspection:

• • The carrier has the right to refuse shipment
  • The parcel may be seized
  • Legal action may be taken under customs laws of the origin or destination country
  • Financial penalties may apply

International shipping regulations strictly prohibit the export of counterfeit branded products, replica goods, or items that violate trademark or copyright laws.

Important Recommendation
To avoid legal risks, delays, or confiscation, we strongly recommend shipping:

• • Genuine products only
  • Non-restricted goods
  • Items that comply with intellectual property regulations

Shipping authentic and compliant products ensures smooth customs clearance and secure international delivery.

Yes. All international shipments must undergo inspection before being packed for air transport.

Parcels may be subject to inspection by authorities or carriers in accordance with airline security regulations, customs requirements, and international shipping standards.

Why Is Inspection Required?
Even if a gift is carefully wrapped, our staff is required to open and inspect the contents to:

• • Ensure the items are not prohibited or restricted
  • Verify accurate product declaration
  • Comply with airline and customs regulations
  • Meet international courier security standards

If inspection occurs, items are typically handled with care and repacked before continuing the shipping process

How This Protects Your Shipment
This inspection process helps:

• • Reduce the risk of shipment rejection
  • Prevent customs seizure
  • Avoid return-to-sender situations
  • Ensure smooth export clearance
  • Speed up delivery to the destination country

When shipping internationally, you may be surprised to find that import duties and taxes cost more than the shipping fee itself. This is because shipping charges and import charges are calculated separately and serve different purposes.

Shipping charges cover the transportation of goods from the sender to the destination. Import charges, on the other hand, are imposed under the destination country’s customs and tax regulations. Depending on the shipment, these charges may include customs duties, import taxes such as VAT or GST, and customs clearance or carrier-related fees.

Unlike shipping fees, which are primarily related to transportation, import charges may depend on the type of goods, their customs value, country of origin, tariff classification, and the regulations of the destination country. As a result, even a relatively small or lightweight parcel may incur import charges that exceed the cost of shipping.

For example, two parcels with similar shipping costs may incur different import charges if they contain different products, have different declared values, or are sent to countries with different customs rules and tax rates.

The customs value may also include certain transportation, insurance, or other costs, depending on the destination country’s valuation rules. In addition, preferential trade agreements or specific exemptions may reduce the charges for eligible shipments, subject to the applicable requirements.

Understanding these factors before shipping can help you estimate the overall cost more realistically and reduce the risk of unexpected charges. However, the final amount depends on the destination country’s regulations and the customs authorities’ assessment.

*Official references:
UPS — Understanding Customs
European Commission — Calculation of Customs Duties

Who Pays Import Duties and Taxes?
Responsibility for import charges depends on the agreed shipping terms, the carrier’s service, and the destination country’s rules.

Under Delivered Duty Paid (DDP) arrangements, the seller or shipper generally takes responsibility for applicable import duties and taxes under the agreed terms. Under arrangements where the recipient pays, the recipient is generally asked to settle the applicable charges before delivery or release of the shipment.

The exact process can vary. If the recipient does not pay, the carrier may seek payment from the shipper under its applicable terms and conditions.

Before shipping, confirm who is responsible for duties, taxes, and any applicable customs clearance or carrier fees.

*Official reference: UPS — Understanding Customs

How to Reduce the Risk of Unexpected Import Charges
Although import charges cannot always be predicted exactly in advance, you can take practical steps to prepare:

• Describe the goods accurately. Provide a clear description of the contents rather than a vague term such as “goods” or “gift.”
• Declare the correct value. Use accurate information and retain supporting purchase or valuation documents when available.
• Provide the correct country of origin. Do not confuse the country of origin with the country from which the parcel is shipped.
• Check destination requirements. Review current customs rules, taxes, restrictions, and any applicable exemptions before sending the parcel.
• Confirm who pays the import charges. Make sure the sender and recipient understand the agreed shipping terms.
• Budget for charges beyond transportation. Depending on the shipment, the total cost may include duties, import taxes, customs clearance charges, or carrier-related fees.

Before You Ship Internationally
Before sending a parcel overseas, check the destination country’s import requirements, prepare accurate shipment details, and inform the recipient about possible duties, taxes, and clearance fees.

For international shipping from Thailand, MADD can provide information about available shipping services and help you prepare your shipment before dispatch.

Import duties, taxes, and customs clearance decisions depend on the applicable regulations and assessment of the relevant authorities. Information provided before shipping cannot guarantee the final charges at destination.

Disclaimer : This article provides general information only and is not a customs, tax, or legal determination. Import duties, taxes, exemptions, and clearance procedures vary by destination, product, shipment type, and applicable regulations. Rules may change, and the final charges are determined under the requirements and assessment of the relevant authorities.

Last Updated: 15 October 2026

Customs authorities are responsible for verifying shipment details to ensure compliance with import regulations.

Common Reasons Parcels Get Held

• • Vague descriptions: “gift,” “sample,” “accessory,” or “clothes” → customs can’t calculate taxes
  • No material or usage info
  • Unrealistic declared value
  • Destination country requires extra documents
  • Controlled or restricted items

Customs inspections are standard regulatory procedures, not random events

Examples of Proper Declarations

• • ❌ clothes → ❌ too vague
  • ✔ 100% cotton men’s t-shirt → ✔ clear and specific
  • ❌ cosmetic → ❌ too broad
  • ✔ face moisturizer cream 50ml → ✔ detailed

The clearer the description, the faster the parcel clears customs.
The more vague, the higher the chance of inspection or delays.

Key Takeaway for Exporters
Filling out invoices and declarations accurately from the start ensures faster customs clearance—often more effective than choosing the most expensive shipping option.

Many shippers assume that large or heavy packages cause delays, but the real reason is often unclear or incomplete information.

Why Customs Holds Parcels

• • U.S. Customs (and many other countries) will not guess the contents of a shipment.
  • If the information is uncertain or vague, the parcel may be stopped and inspected immediately.

Key Tip for Fast Delivery to the U.S.

One of the most important factors in speeding up customs clearance is providing clear, accurate, and detailed product information.

• • The more precise your description, the quicker your parcel moves—often without opening the box.

It’s not luck, and it’s not random. The reason is simply the laws of the destination country.

Factors That Determine Import Taxes

• • Type of product (HS Code)
  • Declared value of the item
  • Destination country
  • Purpose of shipment (personal use vs. commercial sale)

Sending the same item to different countries can result in different taxes depending on local regulations.

Exporter Insights

• • Always research the destination country’s import rules
  • Provide accurate HS Codes, descriptions, and declared values
  • Inform recipients about potential import taxes in advance

Many shippers assume that splitting items into multiple small boxes will save on international shipping costs. However, in many cases, consolidating items into a single shipment may be is more cost-effective.

Understanding Shipping Costs

Express shipping charges are calculated based on Actual Weight and Volumetric Weight. Each box is priced separately, so:

• • Sending multiple small boxes can lead to higher total shipping costs
  • Consolidating items into a single box reduces the number of parcels and lowers overall charges

Taxes and Customs Considerations

• • Import taxes and fees depend on:
    • Declared value of the goods
    • Product type (HS Code)
    • Destination country regulations
  • Many countries calculate taxes based on the total shipment value, not per box
  • Splitting items into multiple parcels does not necessarily reduce taxes and can make customs clearance more complicated

Country-Specific Restrictions
Some countries impose limits, such as:

• • Maximum value per box
  • Maximum weight per box
  • Special rules for certain product categories

Failing to check these restrictions can result in delays, or rejected shipments.

Key Takeaways

• • Save on shipping: Consolidating items into a single box is often more cost-effective
  • Plan for taxes: Always check the import regulations of the destination country before shipping
  • Optimize efficiency: Balancing cost, customs compliance, and shipment safety ensures a smoother delivery

Consulting an international shipping expert is the best way to ensure your shipment is secure, compliant, and cost-effective.