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International Shipping from Thailand You Can Trust.
Better Value. Real Savings.
All-in-One Service

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Why Choose Us

Trusted Global Partners
MADD is an official UPS Authorized Shipping Outlet and provides international shipping services through UPS, DHL Express, and SAGAWA Express for Japan.

27+ Years of Experience
Since 1999, MADD has built extensive experience in international shipping from Thailand, serving SMEs, e-commerce businesses, exporters, and individual customers.

Better Shipping Value with Transparent Pricing
Clear and competitive shipping rates with no hidden fees, helping you understand and control your shipping costs.

More Than Just Shipping
We handle your shipment in Thailand from receiving and checking goods from Thai suppliers to consolidation, packing, documentation, and shipment coordination, providing overseas customers with end-to-end support without the need to travel or manage local shipping operations.

One Partner for Multi-Supplier Shipping
We coordinate goods from multiple Thai suppliers, handling collection, consolidation, packing, and international shipment arrangements in one place. Every customer and every shipment is handled with care and attention to detail, from origin in Thailand through final delivery.

Our Strengths

Service Excellence through Professional Teamwork
From shipment preparation to final delivery, our strong team takes responsibility for your shipment with experienced staff, a strong service mindset, and attention to detail, communicating in Thai, English, and Japanese and coordinating with UPS, DHL, and Sagawa Express in Thailand to simplify shipment processing.

Deep Expertise in SMEs 
We support SMEs, small businesses, and exporters with product collection, pre-shipment checking, consolidation, packing, and shipment coordination from multiple Thai suppliers. Quantity and condition checks, photo documentation, and reports help you track your purchases through to final delivery.

E-Commerce Shipment Management 
We support online sellers and international buyers with shipment management for products sourced from Thailand — from product preparation and packing to documentation, export coordination, and final delivery.

Personalized Solutions for Individual Shippers 
Customized shipping support tailored to individual needs — for individuals, home-based entrepreneurs, travelers, and people relocating abroad, with guidance on choosing suitable shipping options, requirements, documentation, packing, and delivery.

Our service


International Shipping

UPS, DHL & SAGAWA Express
Services for documents, personal items, and commercial goods,
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Domestic Shipping

DHL eCommerce & EMS Thailand Post
Nationwide delivery to the recipient’s address with shipment tracking,
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Free Services
(For International Shipments)

Free Standard Boxes !!
Free Pickup !!
Free Packing !! Read more…

Free Storage 

Free storage for customers shipping with us, giving you more time to consolidate goods and prepare shipment documents. Read more…

Customer Review

Strategic Partnerships

Shipping FAQ

What Is an International Courier Service?

An international courier service is an express shipping solution that delivers parcels quickly and securely from Thailand to worldwide destinations through global carriers such as UPS and DHL.

This service uses air transportation (Air Express) to ensure fast delivery times, with full tracking visibility at every step from origin to destination.

It is ideal for:
• Small to medium-sized parcels
• Lightweight shipments
• Small quantities
• Urgent international deliveries

Suitable for shipping:
• Personal belongings
• Important documents
• Gifts and souvenirs
• E-commerce products
• Online store orders

Every shipment can be tracked in real time, allowing both sender and recipient to monitor delivery progress until the parcel safely arrives at its destination.

Ship with us, Membership required?

You do not need to apply for membership to use our service.
Individual customers can ship immediately by presenting a valid identification document:

    • National ID card
    • Passport Our

experienced team will assist you by:

    • Verifying shipment details (item type, quantity, and weight)
    • Checking shipping eligibility according to international regulations
    • Preparing the Air Waybill
    • Professionally packing your items according to international courier standards
    • Advising on accurate product declaration to prevent customs delays

Once completed, your parcel will be dispatched through the global logistics networks of UPS or DHL and can be tracked throughout the entire delivery process.
We make international shipping simple, secure, and stress-free.

What Information Is Required for International Shipping?

To ensure smooth customs clearance and fast international delivery, accurate and complete information is essential.

Required Sender Identification

    • National ID card or Passport

Required Sender & Recipient Details

    • Full name (First and Last Name)
    • Complete address in English
    • Postal code (extremely important for delivery accuracy)
    • Contact phone number for both sender and recipient

Providing correct details helps:

    • Prevent customs clearance issues
    • Avoid shipment returns
    • Reduce delivery delays
    • Ensure smooth processing within UPS and DHL systems

Accurate documentation is one of the most important factors in successful international shipping.

How UPS & DHL Calculate International Shipping?

Many customers assume that international shipping costs are based solely on the actual weight of a package. However, UPS and DHL calculate shipping fees by comparing two types of weight and charging based on the higher value.

Actual Weight

    • This is the physical weight of the package, including both the product and its packaging.

Volumetric Weight (Dimensional Weight)

    • Calculated from the package dimensions using the formula:

Length × Width × Height ÷ 5000 (cm)

Final Chargeable Weight

    • Shipping costs are based on the greater of the two weights:
      • Actual Weight
      • Volumetric Weight
    • Example: A large but lightweight package may cost more than expected because it occupies more space on the plane.

Pro Tip for Exporters:

    • Reduce box size where possible
    • Use efficient packaging to lower volumetric weight
    • Double-check measurements before shipping to avoid unnecessary high costs
Can Counterfeit or Copyrighted Items Ship Internationally?

Counterfeit goods or products that infringe intellectual property rights are generally prohibited from international shipping and may be refused by carriers or authorities

What Happens If Counterfeit Items Are Detected?
If imitation or copyright-infringing products are found during inspection:

    • The carrier has the right to refuse shipment
    • The parcel may be seized
    • Legal action may be taken under customs laws of the origin or destination country
    • Financial penalties may apply

International shipping regulations strictly prohibit the export of counterfeit branded products, replica goods, or items that violate trademark or copyright laws.

Important Recommendation
To avoid legal risks, delays, or confiscation, we strongly recommend shipping:

    • Genuine products only
    • Non-restricted goods
    • Items that comply with intellectual property regulations

Shipping authentic and compliant products ensures smooth customs clearance and secure international delivery.

Will Gift-Wrapped Packages Be Opened for Inspection?

Yes. All international shipments must undergo inspection before being packed for air transport.

Parcels may be subject to inspection by authorities or carriers in accordance with airline security regulations, customs requirements, and international shipping standards.

Why Is Inspection Required?
Even if a gift is carefully wrapped, our staff is required to open and inspect the contents to:

    • Ensure the items are not prohibited or restricted
    • Verify accurate product declaration
    • Comply with airline and customs regulations
    • Meet international courier security standards

If inspection occurs, items are typically handled with care and repacked before continuing the shipping process

How This Protects Your Shipment
This inspection process helps:

    • Reduce the risk of shipment rejection
    • Prevent customs seizure
    • Avoid return-to-sender situations
    • Ensure smooth export clearance
    • Speed up delivery to the destination country
Why Sometimes Import Taxes Are Higher Than Shipping Costs

Many customers are surprised when recipients must pay high import taxes, even though the shipping cost was low. The truth is, import taxes do not depend solely on shipping fees and are determined by the regulations of the destination country.

How Customs Calculate Import Taxes

    • Based on product value + shipping cost (some countries also include insurance)
    • Some countries charge VAT + Import Duty simultaneously
    • Some countries exempt shipments below a threshold
    • Some countries apply taxes on nearly every item

What to Inform Your Customers Before Shipping

    • Recipients may need to pay import taxes
    • Tax rules differ by country
    • The sender cannot set or reduce import taxes

Notifying recipients in advance helps reduce the risk of refused shipments and surprises at delivery.

Why Do Parcels Get Held at Customs?

Customs authorities are responsible for verifying shipment details to ensure compliance with import regulations.

Common Reasons Parcels Get Held

    • Vague descriptions: “gift,” “sample,” “accessory,” or “clothes” → customs can’t calculate taxes
    • No material or usage info
    • Unrealistic declared value
    • Destination country requires extra documents
    • Controlled or restricted items

Customs inspections are standard regulatory procedures, not random events

Examples of Proper Declarations

    • ❌ clothes → ❌ too vague
    • ✔ 100% cotton men’s t-shirt → ✔ clear and specific
    • ❌ cosmetic → ❌ too broad
    • ✔ face moisturizer cream 50ml → ✔ detailed

The clearer the description, the faster the parcel clears customs.
The more vague, the higher the chance of inspection or delays.

Key Takeaway for Exporters
Filling out invoices and declarations accurately from the start ensures faster customs clearance—often more effective than choosing the most expensive shipping option.

Why Your Express Parcel May Arrive Late

Many shippers assume that large or heavy packages cause delays, but the real reason is often unclear or incomplete information.

Why Customs Holds Parcels

    • U.S. Customs (and many other countries) will not guess the contents of a shipment.
    • If the information is uncertain or vague, the parcel may be stopped and inspected immediately.

Key Tip for Fast Delivery to the U.S.

One of the most important factors in speeding up customs clearance is providing clear, accurate, and detailed product information.

    • The more precise your description, the quicker your parcel moves—often without opening the box.
Why Some Parcels Pay Taxes and Others Don’t

It’s not luck, and it’s not random. The reason is simply the laws of the destination country.

Factors That Determine Import Taxes

    • Type of product (HS Code)
    • Declared value of the item
    • Destination country
    • Purpose of shipment (personal use vs. commercial sale)

Sending the same item to different countries can result in different taxes depending on local regulations.

Exporter Insights

    • Always research the destination country’s import rules
    • Provide accurate HS Codes, descriptions, and declared values
    • Inform recipients about potential import taxes in advance
Single Parcel vs. Multiple Parcels: Which Is More Cost-Effective? (Express Shipping via UPS or DHL)

Many shippers assume that splitting items into multiple small boxes will save on international shipping costs. However, in many cases, consolidating items into a single shipment may be is more cost-effective.

Understanding Shipping Costs

Express shipping charges are calculated based on Actual Weight and Volumetric Weight. Each box is priced separately, so:

    • Sending multiple small boxes can lead to higher total shipping costs
    • Consolidating items into a single box reduces the number of parcels and lowers overall charges

Taxes and Customs Considerations

    • Import taxes and fees depend on:
      • Declared value of the goods
      • Product type (HS Code)
      • Destination country regulations
    • Many countries calculate taxes based on the total shipment value, not per box
    • Splitting items into multiple parcels does not necessarily reduce taxes and can make customs clearance more complicated

Country-Specific Restrictions
Some countries impose limits, such as:

    • Maximum value per box
    • Maximum weight per box
    • Special rules for certain product categories

Failing to check these restrictions can result in delays, or rejected shipments.

Key Takeaways

    • Save on shipping: Consolidating items into a single box is often more cost-effective
    • Plan for taxes: Always check the import regulations of the destination country before shipping
    • Optimize efficiency: Balancing cost, customs compliance, and shipment safety ensures a smoother delivery

Consulting an international shipping expert is the best way to ensure your shipment is secure, compliant, and cost-effective.